Privacy Policy

Thank you for using alk.ae (the “Site”), operated by Ali Alketbi General Trading LLC (“we,” “us,” or “our”) . Your privacy is important to us, and we are committed to protecting the personal information that you share with us. This Privacy Policy describes how we collect, use, and disclose personal information from users of the Site.
  1. Collection of Information 1.1. We collect personal information that you provide to us when you register for an account, place an order, or contact us for support or other inquiries. This information may include your name, email address, phone number, and shipping address.
1.2. We also collect information about your use of the Site, including your IP address, browser type, and operating system. 1.3. We may use cookies and other tracking technologies to collect information about your browsing behavior and preferences.
  1. Use of Information 2.1. We use your personal information to process your orders, provide customer support, and communicate with you about our products and services.
2.2. We may use your information for marketing purposes, such as sending promotional emails and newsletters, unless you opt-out of such communications. 2.3. We use cookies and other tracking technologies to personalize your experience on the Site and improve our services.
  1. Disclosure of Information 3.1. We may share your personal information with third-party service providers who help us operate the Site and provide our services, such as payment processors (e.g., Stripe) and shipping carriers.
3.2. We may disclose your personal information as required by law or to protect our rights, property, or safety, or that of our users or others.
  1. Data Security 4.1. We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure.
4.2. We use secure communication channels and industry-standard encryption technologies to protect your information during transmission.
  1. Children’s Privacy 5.1. The Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
  2. Changes to this Privacy Policy 6.1. We may update this Privacy Policy from time to time by posting a new version on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the revised Privacy Policy.
  3. Contact Us 7.1. If you have any questions or concerns about this Privacy Policy, please contact us at support@alk.ae or WhatsApp: +97150 .