Refund and Returns Policy

Thank you for shopping at alk.ae. We appreciate your business and want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer the following refund and returns policy:

Refund Policy
1.1. We offer refunds on all eligible products returned within 30 days of purchase. To be eligible for a refund, the product must be in its original condition, with all tags attached and in its original packaging.
1.2. Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable, and the customer is responsible for all shipping costs associated with returning the product.

1.3. Refunds may take up to 10 business days to process after we receive the returned product.

Returns Policy
2.1. We accept returns on all eligible products within 30 days of purchase. To be eligible for a return, the product must be in its original condition, with all tags attached and in its original packaging.
2.2. To initiate a return, please contact our customer support team at support@alk.ae to receive a return authorization number and instructions on how to return the product.

2.3. The customer is responsible for all shipping costs associated with returning the product, unless the return is due to our error or a defective product.

2.4. Once we receive the returned product, we will inspect it and process the return or exchange as appropriate.

Exchanges Policy
3.1. We accept exchanges on all eligible products within 30 days of purchase. To be eligible for an exchange, the product must be in its original condition, with all tags attached and in its original packaging.
3.2. To initiate an exchange, please contact our customer support team at support@alk.ae to receive an exchange authorization number and instructions on how to exchange the product.

3.3. The customer is responsible for all shipping costs associated with exchanging the product, unless the exchange is due to our error or a defective product.

3.4. Once we receive the returned product, we will process the exchange and ship the new product to the customer.

Non-Returnable Products
4.1. Some products are non-returnable and non-refundable, including personalized products, perishable goods, and gift cards.

Contact Us
5.1. If you have any questions or concerns about our refund and returns policy, please contact us at support@alk.ae.